Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you and Slate Labs Ltd, a company registered in England and Wales ("Slate", "we", "us", "our").

By using Slate, you agree to these Terms. If you do not agree, you must not use the platform.

• Platform — the Slate web application and related services
• Client — a user who funds milestones
• Provider — a user who performs work
• Job — an agreement between client and provider
• Milestone — a defined unit of work with a payment amount

Slate provides a platform that enables clients and providers to structure work and payments using milestones.

The contract for services is directly between the client and the provider. Slate is not a party to that contract.

Slate does not provide escrow, safeguarding, or financial services.

Payments on Slate are processed using Stripe.

When a client funds a milestone:

• payment is collected via Stripe
• funds are held within the Stripe platform

Slate does not take custody of funds or operate safeguarded accounts.

Slate provides the system through which payment instructions, including transfers and refunds, are created and sent to Stripe based on:

• milestone status
• user actions
• platform rules defined in these Terms

By using payment features, you agree that your data may be processed by Stripe in accordance with Stripe's Privacy Policy: https://stripe.com/privacy

Slate charges fees per milestone:

• Client fee — calculated on the full milestone amount at funding
• Provider fee — calculated on the amount released to the provider

Fees are split between client and provider.

• Full refund — client fee refunded
• Partial refund — client fee prorated
• Provider fee applies only to released amounts

If a client does not accept submitted work, they may open an issue.

During an issue:

• payment instructions are not sent
• both parties may submit information and propose outcomes

Users may:

• agree a resolution
• propose partial splits
• accept or reject offers

If no agreement is reached, outcomes are automatically applied based on predefined platform rules, the selected issue type, and recorded milestone activity.

These outcomes determine the payment instructions sent to Stripe.

Slate does not make subjective determinations about quality or fairness.

The full process is set out in the Issue Resolution Policy.

Funded milestones cannot be cancelled outside of the issue process.

Refunds after funding are only available through the issue system.

Providers must complete onboarding with Stripe.

Slate does not hold or distribute funds directly.

All transfers are executed via Stripe based on platform instructions.

Users must not:

• use the platform unlawfully
• bypass platform payments
• submit false information
• abuse the system

Slate acts solely as a platform provider.

We do not guarantee:

• work quality
• completion
• outcomes between users

We are not liable for indirect or consequential losses.

Accounts may be suspended or terminated for breaches.

Active milestones must complete their lifecycle.

[email protected]

Slate Labs Ltd